Last Updated: 28 March 2025

At Sakhi, we respect your privacy. This policy explains what personal information we collect, why we collect it, and how we use and protect it. By using our website, you agree to this policy.

1. Information We Collect

We collect the following when you shop with us:

• Full name, phone number, and email address

• Shipping and billing address

• Order and purchase history

• Payment details — processed securely by third-party payment providers; we do not handle or store your card data directly

• Technical data: IP address, browser type, device information, and website usage data via cookies and analytics tools

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders

• Contact you about your order status or any issues

• Provide customer support

• Improve our website and shopping experience

• Send order updates or promotional messages — only if you have opted in or as permitted under applicable law

• Detect and prevent fraud or misuse

• Comply with legal obligations

3. Payment Information

We do not store your debit or credit card details on our servers. All payments are handled by secure, third-party payment gateways. Please refer to the respective gateway's privacy policy for details on how they handle your payment data.

4. Cookies

Our website uses cookies to improve functionality, remember your preferences, and analyse traffic. When you visit our site for the first time, you will be asked to accept or decline cookies.

You can also manage cookies at any time through your browser settings. Please note that disabling cookies may affect some website features.

5. Sharing Your Information

We share your information only when necessary, with:

• Courier and delivery partners (to ship your orders)

• Payment gateway providers (to process transactions)

• Website and hosting service providers

• Analytics or marketing tools (in anonymised or aggregated form where possible)

• Government or legal authorities, if required by law

We do not sell your personal information to any third party.

6. Data Retention

We retain your personal information for as long as necessary to fulfil your orders and comply with applicable legal or tax obligations — typically up to 3 years from your last transaction. After this period, your data will be securely deleted or anonymised.

You may request deletion of your data at any time by contacting us (see Section 12 below).

7. Data Security

We take reasonable steps to protect your information, including secure HTTPS connections and access controls on our systems. However, no online system is entirely risk-free, and we cannot guarantee absolute security of data transmitted over the internet.

8. Your Rights

You have the right to:

• Access or update your personal information

• Request correction of any inaccurate details

• Request deletion of your data (subject to legal or business requirements)

• Opt out of promotional communications at any time by replying 'STOP' or contacting us directly

To exercise any of these rights, please contact us at the details in Section 12. We will respond within 7 working days.

9. Children's Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has shared information with us, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites such as Instagram, payment portals, or courier tracking pages. We are not responsible for the privacy practices or content of those external sites, and we encourage you to read their policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on our website or sending an email to the address associated with your account. The updated date at the top of this page will always reflect the latest revision.

12. Contact Us

For any questions, requests, or concerns about this Privacy Policy, please reach out to us:

Sakhi Email: ohsakhiweb@gmail.com

We aim to respond to all privacy-related queries within 7 working days.

Privacy Policy